Operations
Understand how work happens. Find what needs to change.
Aidan: Can you describe a recent example from your work?
Participant: I walked through the process steps and systems — there were delays, manual work, and I had to find the decision owner before we could move.
Aidan: What gaps do you see, and what might explain lost sales — missing products, incorrect product references, stock location, or supplier delays?
- Problem
- Wrong part reference on customer orders
- Frequency
- About twice a week (interviewee's estimate)
- Effect
- Orders held for checks, and some sales lost to faster suppliers
Runwaize conducts AI interviews that turn staff experience into evidence for business decisions.
This scenario comes from a real campaign, with names removed. The business benefits are intended outcomes; measured results have not been verified.
Interview flow
How Runwaize supports the work
First interview: recent examples.
The initial interview is designed for 35–40 minutes. It asks staff to describe recent examples from their work. The interviewer follows each answer to identify process steps, systems, delays, manual work, and decision owners.
Second interview: test the causes.
A second interview uses earlier answers to investigate gaps and test possible causes of lost sales. These include missing products, incorrect product references, stock location, and supplier delays.
Find the operational problems behind lost sales
A parts distributor needs to understand problems with stock, purchasing, product information, and order delivery across teams and locations.
Business data shows where problems occur. Staff interviews help explain the causes, the work involved, and who can make changes.
Who it's for
Operations leaders and advisers who need to identify repeated problems, compare work across teams, and select improvements using concrete examples.
Illustrative example
- Problem
- A recent example involving missing products, an incorrect product reference, stock location, or a supplier delay (as described in the interview).
- Frequency
- How often it occurs, as stated by the interviewee (estimates marked as estimates).
- Effect
- The effect on the work or customer, in the interviewee's words.
- Owner
- The person responsible for decisions or changes, from the interview.
The interview explores
- ·Recent examples from staff work
- ·Process steps, systems, delays, manual work, and decision owners
- ·Gaps and possible causes of lost sales: missing products, incorrect product references, stock location, and supplier delays
What your team gets
- ·Evidence for process maps, further investigation, and improvement decisions
- ·Accounts that can include the problem, its frequency, its effect, and the person responsible
- ·Estimates identified as estimates, and missing information recorded